Rozanne “Rozi” Lozano is an Elite Wardrobe Stylist in Men’s Clothing.
She has worked for Nordstrom for thirty years.
I went there to buy a suit, some shirts, socks, underwear, and a few other items.
Lucky for me that I had the good fortune to find myself in the capable hands of such a professional.
Rozi knows how to assuage the fears and trepidations of a cantankerous, set in his ways, old man like me.
It has been twenty years since I bought a new suit and was so far behind the times that I believed I knew more about what was best for me than she did. I am knocking on the door of the big 80 and not only has fashion fatigue, that is to say I knew nothing about today’s styles, but I believed I did.
It takes a total professional like Rozi to make a sale to someone as difficult to please as myself, this woman did that and more.
After much struggling to fit me with the right color and style, she found the perfect suit and shirts that I would never have found or picked out on my own. When I stepped out of the fitting room, I was met by a tailor who promptly measured me and would have the alterations finished in a few hours.
I bought two shirts which Rozi also had me try on before leaving and when I returned they had been pressed and looked like that had been freshly laundered.
Like a trip back in time when service was everything, a dying art in today’s hustle and bustle.
During these trying times of shortages and short tempers, Rozi never wavered, she just took the time to wisely gauge a customers needs and this comes from years of experience.
Thank you Rozi, and the entire staff at Nordstrom in Fashion Valley San Diego.
A. R. Graham
Editor: Coronado Clarion.